Refund & Dispute Policy

This Return & Dispute Policy ("Policy"), Digital services offered through livben.com (advertisement packages, translation credits, etc.) This website has been prepared in order to explain the return conditions and the general framework of disputes that may arise between users.

All users who continue to use the Platform or purchase a listing package or translation service; have read and understood this Policy and agree to be bound by the Terms of Use, KVKK & Privacy and Cherry Policy and they are deemed to have declared their acceptance.

1. Role and Limits of Responsibility of the Platform

1.1. Advertisement and Promotion Infrastructure

livben.com is a multilingual platform where users can promote their products and services advertising and promotion platform. Platform:

Not a direct seller of the advertised product or service.
It is not a party to the legal and commercial relationship established between the buyer and the seller.
It does not manage processes such as payment, delivery, return, exchange; these processes are carried out between the buyer and seller.

Therefore, in disputes between the buyer and the seller arising from the product / service, livben.com, is not a party and its liability is limited to the framework set out in this Policy.

1.2. B2B Oriented Usage

The platform is designed especially for manufacturers, wholesalers, manufacturers, factory owners, workshop owners and similar for businesses to promote their products in more than 190 countries without incurring the cost of exhibitions designed. Products can be published with or without prices, multi-currency support and multilingual/translation opportunities are offered in this context.

2. Nature of Digital Services

2.1. Advertisement Packages and Limits

In addition to free or limited posting rights, various posting packages can be purchased to obtain additional posting rights.
When the package is purchased, the relevant advertisement limit and/or duration is defined to the user account as a digital service.
Packages are not physical products, but digital services delivered instantly or over a short period of time.

2.2. Translation Credits and Translation Services

Listings can be translated manually by the user or automatically using translation credits purchased by credit card or other payment methods.
Translation services may be provided through third-party machine translation infrastructures and do not guarantee 100% accuracy.
It is the sole responsibility of the advertiser to check the legal, commercial and technical accuracy of the translated texts and to correct them when necessary.

3. Return Policy (Digital Services)

3.1. General Rule

Listing packages, translation credits and similar digital services offered through livben.com; services that are immediate or performed in a very short time due to their nature. Therefore, after the provision of the relevant service, a classical "product return" may not be possible.

3.2. Examples of situations where refunds can be made

The following situations are subject to review by livben.com may be subject to exceptional refund/deduction:

Explicit duplicate/double payment (accidental purchase of the same package more than once within a short period of time),
Payment has been received, but due to a technical error the relevant package or translation right has never been identified,
Verified system errors from the platform during checkout.

In such cases, livben.com may, as it deems appropriate, offer refunds, additional rights, or credits. can offer solutions. Each application is assessed on a case-by-case basis; there is no general guarantee of a refund.

3.3. Examples of non-refundable cases

If the advertisement package is partially or completely used,
Translated texts using translation credits,
User's own incorrect advertisement entries, wrong category selection, missing information,
The advertisement is subject to platform rules andor canceled due to violation of legal regulations,
Commercial disputes between buyer and seller, defective goods, incomplete delivery, etc.

In such cases, livben.com has no obligation to refund or compensate the user.

4. Return Request Process

4.1. Application Method

If you have any problems with a refund request or payment, You can contact livben.com through the channels on the Contact page. Including the following information in your request will help speed up the process:

Your name, surname or company title,
Your username or account email address,
Date of payment, amount and payment method used,
Relevant package/translation or transaction number (if applicable),
Detailed description of your request and screenshots if available.

4.2. Evaluation and Conclusion

Refund requests will be reviewed by livben.com within a reasonable period of time and the user will be informed about the outcome. Where appropriate, refund; if possible via same payment method or in-platform credit/additional rights can be realized through

5. Buyer - Seller Disputes

5.1. livben.com's Non-Partiality

Relationships between buyer and seller; advertisement contents, price, delivery, warranty, return, exchange and all similar commercial matters are conducted directly between the parties. livben.com:

Not a party to contracts concluded between the parties.
It does not guarantee the parties' performance obligations to each other.
Cannot be held responsible for disputes such as product/service quality, delivery or defective goods.

5.2. Communication Channels

The parties may use the WhatsApp, telephone, address, address, location, Telegram, etc. means specified in the announcement. communicates directly. This communication process is beyond the control of livben.com; Users are personally responsible for the content and its consequences.

5.3. Dispute Resolution

Disputes arising between the buyer and seller; the law of the relevant country and the law applicable to the parties legal remedies (consumer authorities, courts, mediation, etc.). livben.com may share account and advertisement records with authorized authorities when deemed necessary.

6. Misrepresentation, Transparency and Third Party Policies

6.1. Prohibition of Misrepresentation

Users, especially Google, Yandex, social networks and advertising platforms, third-party service providers' "misrepresentation", transparency, and non-misleading policies is obliged to comply.

It is forbidden to use untrue, exaggerated or deceptive statements about the product/service.
It is unacceptable to present the price differently than it is, to present the product as if it is out of stock.
Return, exchange, warranty and shipping conditions must be explained in a transparent and truthful manner.

6.2. Merchant Center and Similar Systems

Price listings can be transferred to external systems such as Google Merchant Center within the scope of technical integrations. can be transferred. In this case

It is the responsibility of the advertiser to ensure that the product data (title, description, image, price, stock, etc.) is compatible with the platform.
Livben.com cannot be held responsible for actions to be taken in case of "misrepresentation" or policy violation by a third party.
The additional transparency criteria, business information and policy texts required by such platforms are the responsibility of the advertiser.

7. Removal of Advertisements and Limitation of Service

7.1. Intervention in Case of Breach

livben.com; Violation of the Terms of Use, this Policy, relevant legislation or third party policies it may take the following actions without prior notice:

To remove the relevant advertisement or advertisements from publication,
Temporarily suspend user account,
Permanent account closure for serious violations.

7.2. Relationship with Fee Refund

The user is not required to follow the rules of the platform or the provisions of the lawand as a result of violating the relevant package, duration or translation rights are removed or your account is closed may be deemed to have been used and livben.com may not be liable for a refund.

8. Complaints, Notification and Communication

8.1. Complaints against the Platform

Any complaints and inquiries regarding ad packages, translation services, technical issues or the return process. You can use the channels on the Contact page for your requests. Your applications will be evaluated within a reasonable period of time and we will try to find a solution as much as possible.

8.2. Breach Notification

An advertisement published on the platform is unlawful, contains misrepresentation, copyright or trademark If you believe that livben.com has violated your rights, you can report the situation to livben.com with details. Upon notification, necessary investigations are made and appropriate action is taken.

9. Applicable Law and Competent Authorities

In the interpretation and application of this Returns & Disputes Policy, T.C. laws apply. In disputes arising from the use of the platform, without prejudice to the relevant mandatory consumer authorities, the place where livben.com is headquartered courts and enforcement offices are authorized.

10. Enforcement

This Policy enters into force on the date it is published on livben.com and may be updated when necessary. The current text is valid as long as it is published on the platform. All users who continue to use the platform, is deemed to have accepted the current version of this Policy.

For your questions and requests, please contact us via Contact.